I recently completed a content publishing order relating to Ben Harrison Raven Hung and Investment Success Ben Academy Ltd. Following repeated rejection and extension of the completed delivery, I ultimately decided to remove all of the published articles rather than continue with the order.
This is my factual account of what happened, based on the order itself and the messages exchanged during the project.
The Original Order
The customer supplied an article promoting Ben Harrison Raven Hung, founder of Investment Success Ben Academy Ltd, and his approach to investment education.
My service was to publish the supplied content across five websites.
I completed those placements and then went considerably further. Instead of the five articles included in the order, I provided ten published placements.
The content being published was supplied by the customer. It was not an article I had independently researched or written about Ben Harrison Raven Hung.
The Problem After Delivery
Once the work had been completed, the customer began extending or rejecting the delivery while waiting for the articles to appear where they wanted them within Google.
This happened repeatedly.
The issue was not that I had failed to publish the articles. The customer wanted the content to appear when searching Google for Ben Harrison and was unhappy with its visibility in those results.
I explained that I do not control how Google displays or ranks published content and that a particular Google ranking or timeframe had not been guaranteed.
I also supplied evidence showing one of the published pages appearing within Google.
The response was:
“Type ben Harrison. Nothing comes up.”
The customer subsequently told me:
“I completed many orders. You are the first order that I cannot find on google.”
That may have been their experience with other providers, but it does not change the distinction between publishing an article and guaranteeing where Google will rank it.
Why Repeated Rejections Matter to a Fiverr Freelancer
There was another important issue that the customer appeared unwilling to take into account.
For a freelancer operating through Fiverr, repeatedly rejecting or extending completed work isn’t simply a matter of waiting a few more days.
Order performance is important to a seller’s business on the platform. In my experience, negative order outcomes and repeated problems surrounding deliveries can affect a seller’s standing and visibility within the marketplace.
This is my livelihood.
I therefore repeatedly tried to resolve the situation amicably and explained that the service had been completed, that I had actually provided twice the number of placements purchased, and that Google’s eventual ranking of the customer’s supplied content was outside my control.
Despite that, the completed delivery continued to be rejected or extended.
From my perspective, I was being asked to accept continuing potential harm to my own Fiverr business because the customer wanted to wait for a Google result that had never formed part of my guarantee.
There comes a point where a freelancer has to protect their own business.
I had delivered the work. I had over-delivered substantially. I had explained the situation. I had tried to resolve it amicably.
The customer nevertheless chose to continue rejecting or extending the completed delivery rather than accepting the work that had actually been purchased.
Requests for Further Changes
The customer then asked whether I could alter the content so that the name Ben Harrison appeared repeatedly:
“Can u change my content to make sure Ben Harrison is appearing inside many many times pls”
Again, the original content had been supplied to me by the customer.
By this point I had already provided ten placements for an order covering five and had dealt with repeated extensions of the completed delivery.
I therefore declined to spend further time changing the supplied article in an attempt to produce a particular Google ranking.
A Request to Reduce the Price to $10
After I explained that I was no longer prepared to continue extending the completed order, the customer asked me not to cancel.
They then proposed substantially reducing the price:
“Can u make the price cheaper pls. Like 10 usd.”
The reason given was:
“Because only one article is index yet it’s super hard to find”
The customer also stated:
“I haven’t had a service where I bought something and it’s not on Google indexed page 1,2,3 with my Name Ben Harrison”
This was not the service I had agreed to provide.
I had agreed to provide five published placements. I had actually provided ten.
I had not agreed to guarantee that those articles would rank on pages one, two or three of Google for Ben Harrison, nor could I control Google’s eventual decision about where individual pages should rank.
The Articles Were Removed
Eventually I decided that I was no longer prepared to continue with the order.
I informed the customer that the posts would be removed.
At that point I received:
“Pls don’t remove the posts”
followed by:
“Let’s wait for them to index, and I’ll approve the orders”
For me, that confirmed the fundamental problem with continuing.
The articles had been published. The customer wanted them to remain online. However, acceptance and payment for the completed work were effectively being made conditional on waiting for a particular outcome from Google.
I wasn’t prepared to continue on that basis.
All of the articles relating to Ben Harrison Raven Hung and Investment Success Ben Academy Ltd that I had published as part of the order were therefore removed.
Why I Am Publishing My Experience
I’ve worked as a freelancer for many years and completed thousands of projects. I understand that customers will sometimes be disappointed with results and that disagreements about the scope of a service can occur.
However, there is an important distinction between something a freelancer can deliver and something controlled by a third party.
I can control whether I publish an article.
I can control how many placements I provide.
I can control whether I deliver what was purchased.
I cannot control Google’s search results.
What particularly disappointed me about this experience was that I repeatedly attempted to explain that distinction and resolve the situation amicably, while the continued rejection of the order had consequences for me as the freelancer.
The order covered five placements. I provided ten. The customer wanted those articles to remain published, but continued withholding acceptance while waiting for the Google visibility they expected.
Ultimately, I wasn’t prepared to allow somebody else’s expectations about Google’s rankings to continue having a negative impact on my own business.
I therefore chose to remove everything I had published and end my involvement.
This article records my experience of the order concerning Ben Harrison Raven Hung and Investment Success Ben Academy Ltd, including the customer’s own explanation of why the completed delivery was not being accepted.
For anybody purchasing online publishing, PR or SEO services, the distinction is important: having content published is one deliverable; having Google rank that content in a particular position for a particular name is another outcome entirely.
No publisher controls Google’s organic search results, which is precisely why my services do not guarantee either indexing or rankings.
